Privacy Policy

Last Updated: February 18, 2026

Introduction

At Elite Fence NC, a sole proprietorship owned and operated by Bernardo P. Granados Jr., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us, including through our website, service requests, and messaging services. Our practices are designed to comply with United States privacy laws and industry requirements for Application-to-Person (A2P) messaging.

By using our services or submitting your contact information, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

When you request a fence estimate or contact Elite Fence NC. through our website, we may collect the following information:

• Your name
• Your email address
• Your phone number
• Your postal or ZIP code
• Details about your fencing project or service request provided in the message field

Service Request Information

The project description field may include information about the type of fencing service requested, installation preferences, repair needs, property details, or other information you choose to provide so we can prepare an estimate or respond to your inquiry.

SMS Communication Consent

If you check the SMS consent box on the form, you agree to receive text messages from Elite Fence NC, related to your fencing estimate, appointment scheduling, or service updates.

How We Use Your Information

Your personal information may be used for the following purposes:

• Scheduling appointments, service visits, and follow-ups
• Sending appointment reminders, service notifications, and service-related communications. Promotional messages are only sent when you have explicitly opted in.
• Responding to inquiries, customer service requests, or questions
• Improving our services, operations, and customer experience
• Complying with legal obligations

All electronic communications that fall under A2P messaging will follow industry regulations and carrier requirements.

Message frequency may vary depending on your service activity, inquiries, and promotional participation. Message and data rates may apply based on your mobile carrier plan.

Sharing Your Information

We do not sell or share your personal information for marketing purposes.

Your mobile information will not be shared with third parties for marketing purposes.

Limited information may be shared with trusted subcontractors only for operational support, including:

• Service installation or delivery coordination
• Customer service support
• Platform providers such as GoHighLevel (GHL) to process messages securely

We never share text messaging originator opt-in data or consent information with any third parties for any purpose outside operational support. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Messaging Consent & Opt-Out

We obtain your explicit consent to receive SMS/MMS and other electronic communications through our website contact forms, service request forms, appointment booking forms, or other written or digital submissions where you voluntarily provide your phone number and check an unchecked consent box agreeing to receive communications from us.

Consent is never assumed, pre-checked, automatically granted, or required as a condition of purchasing our products or services.

All SMS/MMS communications are sent only after explicit opt-in consent has been recorded and retained in accordance with industry requirements.

To unsubscribe from SMS messages:

• Reply STOP to any text message received from us.
• You will receive a confirmation message and will no longer receive further SMS communications unless you opt in again.
• To re-subscribe, you may submit a new form through our website or contact us directly.

For assistance:

• • Reply HELP to any message or

• Contact us at elitefencenc@gmail.com or +1 (704) 610-3403.

Message frequency may vary. Message and data rates may apply.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site, remember your preferences, and improve our services. You can manage your cookie preferences through your browser settings; however, disabling cookies may limit your ability to use certain features of our website. We do not use cookies to collect or share mobile opt-in data with third parties.

Data Security and Retention

We take the security of your personal information seriously. Measures include:

• Digital safeguards (encryption, access controls, secure servers)
• Physical safeguards (restricted access to offices and storage)
• Limited access: only authorized personnel and trusted subcontractors may access your data for operational purposes

Data retention:

Your personal data is retained only as long as necessary to provide services, fulfill legal obligations, maintain business records, or comply with industry standards for messaging consent retention and regulatory requirements.

Your Rights

You have the right to:

• Request access to your personal information
• Request corrections to your personal information
• Request deletion of your personal information

To exercise your rights, please contact us at:

Email: elitefencenc@gmail.com
Phone: +1 (704) 610-3403

Requests will be processed promptly, and your messaging preferences will be updated accordingly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, A2P compliance requirements, or business practices.

The “Last Updated” date above indicates the most recent revision. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

Email: elitefencenc@gmail.com
Phone: +1 (704) 610-3403
Address: Elite Fence NC, a sole proprietorship owned and operated by Bernardo P. Granados Jr., 3112 Drake Rd, Midland, NC 28107

For additional information regarding your rights and obligations, please review our Terms of Service.